Support
VitrineList is built and run by one person, so support is a real inbox rather than a ticketing system. That means it is sometimes slow, and never automated.
Email us
support@vitrinelist.comExpect a reply within two working days. Paying customers are answered first. If something is broken and costing you money, say so in the subject line and it moves to the front.
Before you write
These four cover most of what arrives.
- You paid but your plan didn't attach
- This happens when you check out logged out and then sign up with a different email address than the one you paid with. Email us from the address you paid with and we'll link them by hand.
- A listing came back wrong
- If the item was misread, regenerate it with a correction rather than editing by hand — it usually fixes the whole listing rather than one field. If it's still wrong, send us the photo and what it should have said.
- Billing, upgrades and cancellation
- You can change or cancel your plan yourself from the account page at any time. If a charge looks wrong, email us with the date and amount and we'll sort it.
- Deleting your data
- Deleting your account removes your listings and their photos. You can do it yourself from the account page — no email needed and no retention period.
What to include
A reply is faster when the first email already has these. None of them are required.
- The email address on your account, if it differs from the one you're writing from.
- What you expected to happen, and what happened instead.
- For a bad listing: the photo you uploaded, and what the item actually is.
- For billing: the date and amount of the charge.
What we can't help with
- Whether an item is authentic, or what it's worth. The tool is built not to answer those and neither can we — here's why.
- Etsy, Vinted or Stripe account problems. Those have to go to the platform directly; we have no visibility into your account with them.
- Legal advice about how you describe or sell your stock.
For anything that isn't support — partnerships, press, a marketplace you'd like supported — use support@vitrinelist.com.